Image courtesy of Occam’s Razor
As you see above, defining the ROI of digital marketing is a challenge.
Measuring it is easy, once you have the right definition.
What’s a Tweet worth?
People ask me all the time: What’s a social post worth?
My answer?
Likely NOTHING!
Yeah, I know. Lots of folks disagree with me, but, as noted in the infographic below, the answer is — it depends.
Does that mean digital marketing doesn’t work?
Absolutely NOT!
The value of digital marketing
First, the value of a Tweet or Like or Pin depends on the size of your network — the larger the network, the greater the value of a social post. A network of 16,000 Twitter followers requires only 6 Tweets to return a value equal to the average US car payment– $450.
But the story doesn’t end there.
Size is only one element relevant to the value of digital marketing. Engagement is a much bigger reflection of value. A highly engaged network shares much of what you post across social networks. All those Likes, RT, Re-Pins, etc add up to huge amplification of your message. Thus, a single Tweet, Post, Pin gets magnified to a much larger audience than the original network.
Owned versus earned media
In digital marketing, we refer to this as owned versus earned media. Owned media belongs to the brand and represents their Facebook pages, Twitter accounts, etc. Earned media represents the amplification you earn through motivating followers to share your posts.
Engagement comes from posting the “right” content — content your followers find valuable. Valuable content:
- Solves a problem
- Entertains
- Respects your followers
In addition, the right content is posted on a consistent basis when your target audience is likely online. Earned media is likely the most valuable media and much cheaper than paid media (online advertising).
Why is earned media so valuable?
Earned media has so much value because it has the appearance of objectivity. Think about it, we’ve all become so jaded by advertising we barely listen when brands tout their benefits. But, when friends tell us something, we believe them. A Tweet from a friend we believe.
When your followers share your content, they not only amplify your message, they de-commercialize it — make it more believable because it comes from friends rather than the brand. The value of earned media is so valuable, Facebook even use it to support sponsored posts by showing you which friends like the brand.
So, it’s not just the size of your network, it’s how engaged they are.
Influencers
Some brands pay influencers by offering money or free product (hence the offers made to influencers with high Klout scores). I personally think paying influencers is a bad practice as it calls their motivations for sharing content into question and, if used frequently, dilutes their value. I’d encourage brands to develop relationships with influencers rather than paying them.
But, putting the motivation issue aside, evaluating influencers needs more than just assessing the size of their network, and evaluating how well they do in terms of engagement.
Building engagement
If engagement is more valuable than the size of a social network, an important question is: How do you build engagement?
Valuable content
Again, the best trick to building engagement is producing valuable content on a consistent basis. Value comes in the eyes of your target market. Sometimes that’s creating content that solves a problem — like this. In other cases, content that’s interesting, unusual, funny, surprising, or emotionally charged drives engagement.
My advice to new clients is to try various types of content, then see what works best with your target audience by monitoring both reach and engagement for each post. Likely, some combination of entertaining and problem-solving content works best.
Be sure to avoid over promotion. A recent guest post argued for the 80/20 principle where content is concerned — 80% valuable, 20% promotional . I actually try for something closer to 10% promotional content.
2-way conversations
You need to engage with followers if you expect them to engage with you. Thank them when they share your content and when they say something nice about your brand.
User generated content
Treat your network as a valuable part of your social network and get them to generate content.
Ask their opinions about your brand, hold contests to encourage them to generate content about your brand, provide tools to create a true community around your brand.
Engage employees
Employees are likely the best advocates for your brand. Not only can they act as evangelists, they can share unique perspectives about your brand that consumers find engaging. For instance, someone working to make the product might share a typical day at work, a buyer might talk about how he/ she builds relationships with suppliers, a sales person might share about interactions with retailers.
Sharing insider knowledge makes consumers feel like they’re getting a backstage tour of your operation and makes them more engaged with your brand.
