Showing posts with label brands. Show all posts
Showing posts with label brands. Show all posts

Saturday, 16 January 2016

Beyond the Buzzword: Gamification

Beyond The Buzzword: Gamification

Let’s be honest: All of us can be kids at heart. When it comes to content marketing, gamification offers the play time all of us desire. But gamification is more than just a substitute for recess. It’s ideal for increasing important metrics and creating brand affinity in spades.

The Simple Definition
“Gamification” can be a mouthful to say, but it’s not nearly so complicated to define. Simply put, gamification is the art of making a game out of your content marketing. Apps, interactive tools and even quizzes can fit the gamification bill.
Though not a new concept to the Internet at large, gamification has become a go-to tool for many content marketers. It’s hardly surprising why: Gamification can yield a slew of coveted marketing benefits.
Engagement is the most obvious of these results. Though engagement is a buzzword in its own right, it translates into very specific metrics. Time on site/app, bounce rate and social sharing all fall under the engagement umbrella, and each of these benchmarks can be improved with gamification.
For example, GrubHub offers a classic video game experience while customers wait for their food. Rather than let users exit after purchase, GrubHub Fastfood Runner utilizes gamification to increase the time each customer spends in the app.
Common Mistakes
Before you start designing gamified features, there are a few roadblocks to overcome. First and foremost, consider your budget. In order to pull off a game that users actually want to play, the game must be well planned and well designed.
Unfortunately, this achievement doesn’t come cheap. A clean, functional app will cost $10,000 minimum (though intricate designs can run upwards of six figures). For a full rundown of app design budgets, check out SavvyApp CEO Ken Yarmosh’s detailed advice.
As always, you must also consider your audience. Do users tend to visit your site on the go? If so, consider a game that takes no longer than 30 seconds. If your audience is more charitable with their time, you may be able to increase that. Just be forewarned: Very few games should last longer than a couple of minutes.
Finally, gamification can go south quickly if you don’t optimize for different platforms. While this may increase your budget significantly, keep in mind that mobile now outpaces desktop traffic. If you aren’t optimized for mobile, desktop and tablet, you might as well not attempt gamification at all.

gamification art of making a game out of content marketing

How to Get Started
If you’re convinced that gamification is right for your brand, it’s time incorporate it into your overall content marketing strategy. But what type of gamification should you pursue? Luckily, there are ample opportunities for gamification that work at every stage of the funnel.
  1. There’s an app for thatAs we mentioned above, app design can claim a chunk of your marketing budget. Yet don’t discount apps just because of an upfront cost. After all, apps are one of the most evergreen forms of gamification.

Whether paid or free, an app can result in long-term returns for your brand. For example, addictive games or useful features keep users engaged with your brand during many everyday moments where they need your product or want to kill some time.
Apps are also great for ongoing data collection. When do users open your app, and can you glean any buyer insights based on that information? Do users jump out of the app at a common point? If so, you might have a glitch or needless feature on your hands.
Before you assume apps are only for tech companies, consider that some would argue you need an app as part of your product portfolio. Chances are, if you’re selling something, an app is worth investing in.
  1. Personalization
Gamification doesn’t have to take the form of intricate apps or video games. In fact, most gamified features are little more than interactive building blocks.
Let’s take Blue Nile’s Build Your Own Ring as an example. The online engagement ring retailer encourages users to build their own ring using a straightforward pathway. Users are taken through diamond selection, ring setting and of course, purchase.
This type of personal gamification is a win-win situation for users and Blue Nile. On the one hand, users avoid the overwhelming task of filtering through thousands of rings. It’s especially useful for those who may be new to the world of clarity, cut, color and carat.
Blue Nile receives its own gems, as well. First, the brand gains invaluable insight into user preferences and taste. Not only does this help Blue Nile marketers improve its site and strategy, but it also helps operations and business teams make future product decisions.
Also, gamification allows Blue Nile to build a relationship with its audience. The Build Your Own Ring feature is a registered trademark, giving Blue Nile immediate street cred in the engagement ring arena. What’s more, the gamified feature conveys trust and expertise in a way that simple articles or photos never could.
  1. Interactive Sweepstakes
When it comes to brand sweepstakes, there is such a thing as free lunch. Audiences love an opportunity to win prizes, especially if entry is easy. Gamification can take sweepstakes to the next level, offering a fun factor that most sweepstakes lack.
Take VSP, for example. While eyecare may seem like a relatively humdrum category, VSP has gamified its content marketing. In fact, the brand hosts a gamified sweepstakes every single month. Users simply play a 20-second game to receive an entry into the contest.
VSP also recycles many of its game features each month, which is a smart idea for any content marketer who wants to host an interactive sweepstakes. While VSP’s games may vary from Whack-a-Mole to Memory, it uses the same icons, framework and microsite.
  1. Product Announcement
Obviously, you want any new product to make a memorable entrance. Gamification is a fantastic way to announce a new product or feature in a way that wows.
EA Sports released NFL Madden 15 in just such a way. Its NFL Giferator allows users to pick a football team and GIF (pulled straight from the video game, of course), followed by an opportunity to personalize and share the GIF. Engagement, high pages per visit and social sharing? Yes, please.

cardinals_aellington38_dancespike


rams_rquinn94_bigmanpose


panthers_cnewton1_manofsteel
So… we got a little too “in to” finding the right gamified content examples from the #MaddenGiferator site.
You, too, can create a game that allows users to have fun with your new product. Not only that, but users can have fun with the game long after your product has been released. Just make sure you tweak it accordingly.
One more thing: Please don’t forget a call to action (or seven). After all, the whole exercise is pointless if no one remembers your new product.
  1. Post-Purchase Engagement
Any marketer worth their salt knows a long-term brand strategy isn’t all about first-time purchase. A brand needs repeat purchasers and brand advocates to succeed.
This means engaging users even after their purchase is over. Enter gamification yet again. Gamified features in this scenario are unlocked only after a customer has completed an order.
Domino’s is one of the pioneers in this category. Since 2008, the pizza delivery brand has utilized GPS technology to let users know exactly where their pizza is in the delivery process. This registered trademark process keep users engaged and on the site even after their credit card has been approved.
If you have a long delivery cycle, this feature obviously won’t work for you. However, you can offer other post-purchase gamification. It can be complex (i.e., GrubHub’s Fastfood Runner) or simple, such as automated social sharing.
Now that you have an idea of the wide world of gamification, it should be clear that you really can engage users at every stage of the funnel. Let’s see how that breaks down:
  • Awareness: This top-of-the-funnel stage focuses on attracting new users. Gamification is ideal for this, namely in the form of apps or sweepstakes.
  • Engagement/EvaluationIn the middle of the funnel, users get to know your brand. Product announcement games are perfect for this stage.
  • Commitment: The very last stage of the funnel entails commitment and purchase. Intuitive, well-designed gamification will smoothly transition users into buyers. Consider personalized product-focused games, such as Blue Nile’s Build Your Own Ring.
  • Loyalty: Finally, gamification engages users beyond the funnel with brand loyalty features that unlock after purchase.
Though you must plan and budget for effective gamification, it’s well worth your time for most brands. Plus, who said content marketing can’t all be fun and games?

Sunday, 27 December 2015

Experts Predict Greater Use of Social Media Monitoring by Marketing & PR in 2016





Increasing use of social media listening monitoring will be one of the major marketing and PR trends of 2016.
Marketers often focus on the “talking” side of communication and neglect its listening aspect. That will continue to change in the coming year. A growing number of successful case studies, better monitoring and measurement tools, a more sophisticated understanding of data analytics, and the proven value of online listening in gaining insights into market opinion will prompt more brands to become more diligent in their social media monitoring during 2016.

More marketers will listen to social media conversations and analyze the data to reach strategic decisions, experts predict. Brands will increasingly turn to social listening to resolve customer service issues, locate user-generated content, and better understand their audiences and their needs and wants.
Brands, it is predicted, will also increasingly use media monitoring services for more thorough and timely coverage of blogs, message boards and forums, and the major social media platforms including Facebook, LinkedIn and Twitter. Major social media monitoring and measurement services such as Brandwatch, NetBase, Social Studio and CyberAlert are gearing up for substantial growth in 2016. CyberAlert’s new dashboard was recently named the best new measurement technology in 2015 by The Measurement Advisor.

Obtaining Valuable Insights


“The insights gained from social media listening can often be just as valuable as the revenue generated from social media and certainly more valuable than a flippant like from a passive follower,” Davina Rapaport, Pulse and social media manager at Maersk Line, told eConsultancy.
Amir Zonozi, chief strategy officer at Zoomph, predicts higher demand for real-time marketing as brands listen for trending conversations across social media platforms. “Brands will build larger social media and digital teams to keep up with the social listening demands,” he says.
Social media monitoring is a “must have” for social media marketing budgets, says Dina Shuqom of digital marketing agency ParkerWhite, in a Business 2 Community article. By searching for certain keywords, companies can locate specific posts and conversations relevant to their business. A concrete example: A hotel can send its promotion directly to people who tweet that they are stranded at an airport and need a place to stay.
Most companies in 2016 expect to compete based on quality of customer service, not price, according to Adobe’s 2015 Digital Trends report. Experts point out that organizations can better attain superior customer service by utilizing social media monitoring to understand their audiences and provide more personalized marketing.
PR departments are also becoming more tuned to using social media monitoring and measurement services for corporate reputation management and to assess consumer sentiment about corporate messaging and business issues.

Listening Benefits for Nonprofits

Nonprofit organizations will also benefit more from social media listening in 2016, writes Jeanette Russell, marketing director at Attentive.ly, on LinkedIn Pulse.
“For nonprofits, what’s exciting about advances in social listening is that data processing is more affordable,” Russell says. “This means that causes can use a proven strategy once reserved for the largest commercial brands.”
Nonprofits have a tremendous opportunity to recruit supporters by encouraging people to reshare their messages and identifying and understanding social media influencers. By accessing the networks of their supporters, nonprofits can increase their reach exponentially.
In 2016, nonprofits will place a priority on listening to and monitoring the content shared by influencers, she predicts. Nonprofits will adopt new workflows designed to continually listen to their audiences, providing then an “always-on” engagement program.
Bottom Line: Growing use of social media monitoring and measurement will be one the major marketing trends of 2016, most experts agree. More powerful, user-friendly tools and greater use of data analytics and social media marketing strategies, such as user-generated content, influencer marketing and personalized marketing, will drive the trend.
This article was originally published on the CyberAlert blog.
Source

Saturday, 26 December 2015

4 Steps to Improve Your Facebook Campaigns

image: http://cdn2.business2community.com/wp-content/uploads/2015/12/Analytics1.jpg.jpg
Facebook Analytics


The Christmas season is one of the most competitive times for any type of online advertising. Every business, from mom and pop stores to big-box retailers will be fighting over the public’s attention on Facebook. Does that mean you shouldn’t advertise? No! A study from Shop.org showed that mobile influenced 56% of in-store sales. It’s even more important than before to get your brand in front of your customers.

Note that these steps aren’t exclusive to JUST Christmas. If you can, try to follow our guide for every Facebook advertising campaign you run.

1. Plan Out your Target Market


Every business should have a good idea of who their target market is, but it’s important to really drill down here. Facebook has a lot of powerful tools that will help reach just about anyone, but you still have to tell it where to target.
A good way for your business to start is to look at what your customers have in common. Are they mostly 60+ women? Are they B2B companies with over 100 employees? Write down as many different segments as you can think of. The more accurate your market, the more relevant all your ads become.
Note: Facebook can target by age, gender, ethnicity (to an extent), geography, and interest.

2. Design Multiple Ads for each Market

It’s hard work to design a good ad, so trying to go above that and create several can appear daunting. However, it’s crucial to match your advertising to your segment. The same ad that appeals to a grandmother will probably not be very relevant to a 45-year-old man.
For each of the target market segments you created in the first step, design a different ad specifically for them. We would recommend changing the copy for sure, and changing the image if you think it would make sense.

3. Split Test your Ads against each other

One of the great things about Facebook is how easily you can split test your ads. Underperforming ads will automatically be assigned less money compared to the ones that do well. A little bit of survival of the fittest will go a long way to maximizing your ROI.
It’s important to keep a close eye on your split tests. If some of your ads are doing very poorly, shut them off, tweak the copy or the image, and start testing them again. It’s unlikely you’ll nail the perfect ad on your first try without a lot of testing.

4. Use a Retargeting Pixel

If someone clicks on your ad, let’s say they have a 5% chance of actually buying something from your sales page. What happens to the other 95%? With a tracking pixel, you can target those who “bounce” off your sales page and show them your ads repeatedly. We’ve seen some huge success through retargeting, but it really depends on how well you defined your target market in Step #1. There’s no point showing someone the same ad a hundred times if they’re just not interested
In our experience, Facebook advertising has become incredibly effective and cost-efficient… as long as you know what you’re doing!
Source

Saturday, 12 December 2015

Social Never Sleeps: 4 Social Media Marketing Holiday Tips

Source

Friday, 30 October 2015

StumbleUpon: The Social Media Underdog [INFOGRAPHIC]

Do you believe in your content? Do you want free traffic from social media? Do you want direct traffic to your website or blog?
If the answer to all of the above three questions were an astounding ‘YES’ then StumbleUpon is your best bet.
In big social media sites like Twitter & Facebook, you are competing for people’s attention. If the users see your updates they still have to click to view your content. In StumbleUpon the users are sent directly to your site. You are not competing for attention or clicks.
Beware, StumbleUpon does not boast the same user volume like the big boys but that should not discourage you from using it. With 30 million active monthly users - a small percentage of traffic is still huge. The social life of a Stumble & Pin can last for years unlike Twitter & Facebook where the attention span only lasts a mere 24 if not 48 hours.

Why Stumble?

  • The social network that delivers the highest traffic is (you guessed it) Facebook but did you know StumbleUpon is the 4th highest traffic driver?
     
  • Getting to the 1st page in Reddit can deliver some knockout traffic but the next day the traffic dries out. Did you know StumbleUpon can deliver 3 times more traffic than Reddit
     
  • StumbleUpon can deliver more traffic than Google+ & LinkedIn combined. Surely, that must be something.
     
  • StumbleUpon can bring in viral traffic like any social media but the overhead here is very less, which is worth the effort. The key to success is people have to like or vote for your content.
     
  • StumbleUpon also has a paid discovery which is super targeted. You can specify gender, age, country, interest or category and device type. The best part of the paid traffic is you can get ongoing free traffic even after the paid campaign is over.
Of course, StumbleUpon may not work very well for everyone; brands and influencers who have a huge Facebook and Twitter following might not need StumbleUpon traffic.
Here is an infographic which shows how to use StumbleUpon created by YourEscapeFrom9to5.com to get the best out of this social media underdog.

stumbleupon-image
Infographic Source: YourEscapeFrom9to5.com

One More Handy Tip

If you are submitting your post or page to StumbleUpon, don’t use the StumbleUpon share button as you will get a default category assigned based on the content which can be a bit of a hit and miss. For example, I had a post on SEO which was classified as Marketing although; this was not way off the mark. I could have gone to StumbleUpon and manually added the page and selected a more accurate category of ‘SEO’. Selecting the right category can make or break your post going viral.

Let’s Stumble, shall we?

StumbleUpon is like a life line especially for new bloggers and new websites – who else delivers free traffic to your door step for such little effort? You can either be a small fish in a big pond or a big fish in a small pond; StumbleUpon allows you to be a big fish admittedly in a smaller pond but there is plenty of food for the king in the pond. 

Sunday, 28 June 2015

Does Social Media Sharing Matter?

Share


On virtually every site you visit on the Internet, you’ll find social media sharing icons. Share! Pin! Tweet! Like!
Do these activities matter? Does all of that sharing create any kind of tangible benefit for the site? Instinct would say yes, but we cannot run a marketing department on instinct alone.
To answer this question, let’s put together a formal hypothesis: if sharing matters, there should be an association between the number of shares a page gets versus the number of page views that a page gets. While we cannot establish sequencing and causality, we can at least hypothesize that sharing a page should have a positive correlation to page views. Conversely, an unshared page should receive fewer page views.
It’s also important to note that we’re not examining clickthroughs on links or any other down-funnel metrics. We just want to prove or disprove a positive association between social media shares and page views.
Let’s first get our data. I’ll use data from my personal website so as to avoid revealing anything under NDA. I started by identifying the content to check. I’ll use my blog posts for the last 18 months:

Pages_-_Google_Analytics_-_CSP.jpg


From here I’ll load them into Excel, clean things up, and match them with the appropriate social shares using SHIFT’s proprietary social scanning software:

Screenshot_6_22_15__5_54_AM.jpg


Now we do a Pearson correlation, plotting the total number of social shares on the x-axis and the total number of page views on the y-axis, then fit a trend line to the plot:

Pageviews to total social shares.jpg

We do see a relationship, a reasonably strong one, between social shares and page views. The slope of the line is measured with a term named R-squared. R-squared is .61; if you take the square root of r-squared, you get an r-value, which in this case is .781. What does that value mean? The generally accepted meaning of r values is:
+.70 or higher Very strong positive relationship
+.40 to +.69 Strong positive relationship
+.20 to +.39 Moderate positive relationship
-.19 to +.19 No or weak relationship
-.20 to -.39 Moderate negative relationship
-.40 to -.69 Strong negative relationship
-.70 or lower Very strong negative relationship
Thus, we can say there’s a very strong positive relationship between social shares and page views. We cannot say which is the driver; does excellent content that garners page views in turn drive social media shares? Or do social media shares drive page views? The data cannot answer this question for us.
To dig a little deeper, which social network shows the greatest association between social shares and page views?

Pageviews to individual networks.jpg


We see that for this data set, LinkedIn matters the most (r of .71), followed by Facebook (r of .65), then by Twitter (r of .39, a moderate positive relationship), and finally Google+ (r of .32). Across the board, there is a relationship between social shares and page views.
Social media shares matter; they simply matter unevenly. The discrepancy above means that sharing might matter more on some networks than others, or that some content resonates better with certain social audiences than others. Given that my site is a B2B-focused website and blog, it would make logical sense for strong affinity between LinkedIn and the content.
What would you do with this information? Test, of course! The first logical test would be to see if distribution matters more than content. I’d turn off my social posting for a week and see if it’s my social sharing that’s driving page views. If page views drop like a rock, then I’ve begun to establish causality. If page views remain constant, then I know it’s not my social sharing that’s driving page views, and I must develop a new hypothesis.
Alternately, if not sharing isn’t an option, I could increase the amount of sharing I do. Instead of sharing a blog post once a day, I could schedule it to be shared 2, 3, or even 4 times a day. This would test causality as well – if I saw page views increase by a proportional amount, I’d know that sharing was driving the results.
To get even more advanced, I could choose to increase sharing on the underperforming networks while leaving sharing the same on the networks that are performing well. I’d be looking for those networks to have more shares, and if I’ve established causality with page views from a previous experiment, I’d look for page views to increase commensurately.
Do the same level of data-driven analysis on your own content. Identify what content gets shared the most, which networks it is shared on, and what causes what. You’ll develop a strong understanding of what’s really working as you build your audience, create engagement, and ultimately drive business results.
Source

Sunday, 21 June 2015

Learn From How The Top Brands Use Social Media

For the last eight years Tenet Partners has published its list of the “Top 100 Most Powerful Brands.” The variety of brands on this list is always remarkable and there are certainly a wide range of industries represented.
For example, within the top 10 you have a soft drink maker (Coca-Cola at number one), a couple of tech firms (Apple at number five and Microsoft at number seven), a financial services company (American Express at number nine), a healthcare company (Johnson & Johnson at number six) and a motorcycle manufacturer (Harley-Davidson at number 10).
While their industries are very divergent, they do share one very important attribute: They are great at building their brands. With that in mind, let’s look at some of the strategies they use in their social media marketing programs. Our sample will be somewhat selective, but let’s start with the easiest to capture:
Apple
Apple doesn’t really do anything on social media…and it seems to be working for them.

Harley-Davidson
The motorcycle maker is probably the biggest example of an American “social” brand. It has long depended on word-of-mouth and lifestyle marketing so it would seem a natural for social media. However, so far its efforts haven’t paid off. Its buyers are aging and it hasn’t been able to back fill with the younger generation, which should be reachable via social media. Apparently its narrative isn’t one that is resonating with younger motorcycle enthusiasts.
The lesson here is to not wait too long when you know full well that you need to start targeting a new market. Harley may still be in the top 10, but it won’t be in a decade from now if it can’t shift the core of its business to a new demographic.
American Express
The financial sector in general is very well represented in the social media and American Express is pretty much at the top.
It is a master of the social media-based couponless deal, according to Mashable, and that’s a strategy many small businesses can adopt. Further, its OPENforum is a very useful social media property for small businesses.
Coca-Cola
None of these brands may go better with social media than Coca-Cola. It has used hashtags and contests to great effect and has taken one of the most important principles of social media to heart: it’s a conversation! A huge percentage of Coke’s monthly tweets are direct replies. They don’t leave their followers out there hanging.
Coke has also found creative ways to bring its traditional branding together with its social media campaigns. During the 2012 Super Bowl, Coke had its famous polar bears engaging with fans via Facebook and Twitter. Don’t overlook “hybrid” campaigns.
Johnson & Johnson
This health care industry giant is well known for its use of videos via YouTube. The company was one of the first “Big Pharma” companies to have a channel on YouTube. Johnson & Johnson is using this channel to inform and this is a great lesson for social media. Further, the company informs by telling stories via these videos and that’s another concept we should all embrace in the social media.
I also need to mention that Johnson & Johnson got a lot of great publicity out of a campaign that used social media for charity fundraising. Along with RED.org, it pledged to donate $1 to the Global Fund to fight AIDS whenever someone shared an infographic.
These examples should give you some ideas and also emphasize some of the important principles to follow in your social media marketing campaigns. Further, if you aren’t following any of the major brands – especially those related to your business – get on board and get inspired.
Image via Shutterstock

Tuesday, 16 June 2015

Stop Guessing: Here’s a Social Media Strategy That Works

social media
Everyone makes it sound so easy. Post a few times on Facebook, Twitter, or LinkedIn, and the traffic will pour in.
In reality, it’s not easy. And like with anything else, you need to spend some time learning how to do it properly.
I assure you it’s possible. My nutrition blog case study received over 9,000 visits from Facebookalone last month, despite being a new blog.
But as I noted in that second-month update, it could be doing even better. My friend Mike, who is running the site, is a really smart guy, but it’s still taking him some time to really understand how to use social media to its fullest potential. 
You should care about social media traffic because it is one of the biggest referrers of traffic at your disposal. In early 2015, social media traffic made up 31% of overall traffic.
Shareaholic collected data from over 200,000 websites over the course of four months and found that Facebook alone accounted for up to 17.41% of overall traffic. And that’s not even counting people who subscribed from Facebook and returned later:
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While those other percentages might seem relatively small, remember that this study looked at a wide variety of sites.
Given that the rest of the networks are less popular and more niche-specific, the results aren’t very surprising. For certain sites in the network of sites analyzed, the other networks would have made up a larger proportion of overall visits.
Don’t forget that this is quality traffic. While some types of social traffic have a reputation for being hard to convert, overall, social media traffic is very engaged.
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You can build a business with visitors like these.
And this is only the beginning. Social media traffic continues to grow over time, so it’s never too late to get started.
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But you need a strategy that works, which is exactly what I’m going to give you in this article.
You’ll learn:
  • The one reason why most blogs fail to generate significant traffic from social media
  • The social media networks that are best for your business
  • How to understand and engage your audience on social media
  • How often you need to post and how to do it with minimal effort
  • How to drive more traffic than you’ve ever have before
Let’s dive in.

Consistency is key

A good social media strategy will benefit your business in many ways:
  • more traffic
  • relationship building
  • better customer satisfaction/retention
  • better customer service
In this article, I’m going to focus on the first benefit: getting you more traffic. We can go over the other benefits some other time.
Here’s the one key part of using social media effectively that often gets left out: consistency.
If you follow all the steps in this article, you will have a complete social media strategy.
If you execute it for one day, you’ll see no results.
If you execute it for a month, you’ll see some results.
If you execute it for a year, you will see significant traffic.
If you’re looking for some magic secret, you’re not going to find it. But if you’re serious about building long-term sustainable traffic for your business, read on.
Commit to the strategy we develop together today, and the results will come in the future without you having to worry about them.

Step 1: Dive inside your readers’ minds

Do you think the average grandparent is on Instagram?
Of course not.
So, if you had a blog targeted towards the elderly, you would be nuts to start building up a following there. You’ll never get any serious traffic even if you do everything right.
The foundation of your social media strategy is to understand who your target audience is andwhy they use social media. To do so, we need to utilize demographics and psychographics.
Demographics tell you the who: Demographics refer to statistics that describe a group of people. They include:
  • location
  • age
  • gender
  • income
  • education level
  • religion
  • ethnicity
  • marital status
  • number of children
Not all of these will be relevant to your business. For example, unless your business caters to a certain religion, any religious affiliation is irrelevant.
Determining your demographics will depend on whether or not you already have a site and traffic.
If you do not have a site or traffic yet, what you will need to do is find a similar site (as similar as possible) and use it for your analysis.
If you have a site that does have traffic, you have a few options.
First, you can use Alexa. Enter your site or a competitor’s into the search bar at the top. The more popular the site is, the more accurate the data will be.
Since Nutrition Secrets isn’t that popular yet, I could enter a competitor’s URL such as authoritynutrition.com.
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Another option is to use the Google Adwords Display Planner.
Enter in a keyword that describes your niche. I entered “Healthy Eating.”
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Once you click the blue button to submit, the next screen will show useful age and gender information at the top:
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Try several keywords to get a concrete idea of your target market.
A final way to get demographic information is with Google Analytics (or your analytic tool of choice).
In Google Analytics, navigate to “Audience > Demographics > Overview” using the left side menu. If you haven’t enabled this before, you might have to do so and wait 24 hours to get data.
Once data is collected, you will see graphs for both age and gender.
image01
The best part about this data is that it represents your actual audience. It’s the best source of information for you, if available. You can also find similar data about location and language under the “Geo” section in your “Audience” panel.
Record all this data in a text file or spreadsheet. So far, mine would look like this for the new nutrition site:
  • Gender: slightly more female than male
  • Education: relatively educated, but slightly less than Internet average.
  • Location: most likely readers are from US, UK, and India.
  • Age: average age is about 30. Very few elderly readers.
  • Income: likely low to medium due to relatively young age.
Notice that some of those parameters are more definite than others. The first time you do this, you will have to estimate some demographics. Over time, you should refine these as you learn more about your actual audience.
Psychographics tell you the why: To truly understand how to create content and products that your target audience actually wants, you’ll need to understand more about your audience’s outlook on life.
Questions that you should try to answer include:
  • Why do they want to learn about [your niche]?
  • How important is [your niche] to them? (i.e., is it a hobby or part of their job?)
  • How do they like to learn? (e.g., video, text, audio, etc., and on what type of device)
  • What common questions do they have about [your niche]?
  • How knowledgeable are they about [your niche]?
This is a part that most business owners skip or skim over, but it’s going to be crucial for later steps in this strategy.
The difficult part is that there’s no tool that you can plug a site URL or keyword into and get psychographic information back. The only way to answer these questions is to observe your target audience.
Before I go over a few places to do this, note that you must find your exact target audience. If you’re targeting those who are interested in eating healthy based on the latest science, that group of people is going to be different from the group interested in nutrition because of bodybuilding.
Source #1 – Subreddits: Start by searching your niche in the subreddit search. There’s a subreddit for almost every community imaginable, which is why this is a good place to start.
In my example, I searched for “nutrition”:
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Based on these search results, I would stick with /r/nutrition. Try to find a relevant community with at least a few thousand subscribers.
Next, you simply have to read. If you’re not familiar with Reddit, read this guide to understand what you’re looking at first. Pretty quickly, you’ll start seeing the same questions and answers over and over again.
The questions and responses will tell you what people are interested in learning about, while the most upvoted answers will help you understand how they like learning about it.
In addition, you can click the “top” filter at the top to see the most popular posts of all time:
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Some subreddits will be dominated by videos or images. In this case, most posts are text or links to articles (that are supported by images). That alone tells you how this community likes to consume information.
After looking at the first 100 links or so, I can already see that this community cares about:
  • busting myths (i.e., cholesterol in eggs is unhealthy)
  • the current nutritional guidelines (and why they are wrong)
  • learning about nutrition (good courses and tutorials)
  • creating practical, healthy, and enjoyable diets
Among other things, I can answer almost all of those basic psychographic questions now and have a decent picture of what my audience believes in.
This will also help us create content that resonates with our readers. Instead of citing the USDA (who they don’t think is credible), I (or Mike) would cite research studies instead.
Source #2: Forums. Another place where you can see your target readers interact is in a forum. Just search Google for “[your niche] forum,” and you’ll get a list of results.
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Again, be careful that you pick forums that have the readers you are interested in attracting. Otherwise, your results will be inaccurate. There’s a big difference between someone learning about nutrition to just be healthier and someone looking to gain muscle.
Source #3: Comments. If you can find a popular blog that relates very closely to your niche, this may be an option.
Using Authority Nutrition as an example again, I would read through the comments of several articles and record my observations about the readers.

Step 2: Choose your most effective channels, and double down

Like I said earlier, this is a long-term strategy. You are investing time and resources into building a following on these social channels.
Most businesses can’t even do that on one social media site, let alone dozens at the same time. Pick one or two (maximum three) social media channels to focus all your efforts on.
Don’t worry about missing out on traffic—there’s more than enough traffic on any single major network to build a business. You will get better (and quicker) results by investing extra time and effort in a few networks than you would spreading resources thin across many. Choose quality over quantity.
So, which networks should you choose?
You need to find a network where your audience hangs out. For some niches, you might have several options. For other niches, there might be only a few to pick from.
Start by narrowing down networks based on their age:
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Vine and Tumblr are usually better options for a young demographic, while Facebook and LinkedIn are better for an older demographic. Facebook is losing popularity with younger demographics, but 70 percent of adults use it actively.
In most cases, you want to match your audience demographics to the demographics of a social channel:
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But age doesn’t paint a full picture. On a network such as LinkedIn, people are engaged in discussion about professional topics, but not hobbies.
How to spy on your competition: finding a close competitor is by far the easiest way to find the top social networks to focus on.
Say I wanted to attract Authority Nutrition’s readers. I would go to either BuzzSumo (free) orAhref’s content explorer (paid) and enter in the URL.
On BuzzSumo:
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On Ahrefs:
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It’s clear from these results that Facebook is by far the most important channel to focus on, which is what we’re focusing on in the case study.
In addition, Twitter edges out Google Plus for second place. As we saw in the previous step, this niche doesn’t rely on images heavily, which is why it’s not that popular on Pinterest.

Step 3: Build a content bank of VALUE

Now that you understand your target reader a little better and have picked a channel or two to focus on, we can finally get to delivering value to them. The more value you can provide, the faster you will grow your presence.
The second part of this is consistency. If you share content for a few weeks, then drop off for a month, you won’t continue to grow. Unlike search engine traffic that can grow without you having to publish content, you must be continuously active on social media to grow.
In order to make it as easy as possible, you need to build up a content bank with tons of content that your target audience will love.
Content could be any of the following, depending on the network:
  • blog posts
  • infographics
  • pictures
  • videos
  • jokes
  • quotes
  • quick tips
The right kind of content depends on your network. In addition, you can’t just share your own content.
Michael Hyatt shares about 20 pieces of valuable content made by others for every piece of self-promotional content.
Buffer posts about 90 percent of non-promotional and 10 percent of promotional content.
There’s no golden rule of what the ratio should be, but always err on the side of being non-promotional, especially at first.
What content, other than yours, should you share? To find out, start by assembling a list of popular keywords in your niche. Use the Adwords Keyword Planner to find them. Start with a seed keyword such as “healthy eating” or “how to eat healthy”, and record the top 10-20 results. Record as many as you like:
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While keywords might seem similar, they will produce different results in the next step.
Now, go back to BuzzSumo or Ahrefs, and enter in your first keyword. Then, sort by the network you are focusing on.
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In this case, I found the most popular content on Facebook about healthy eating. Record all of these URLs in a spreadsheet (you can click export near the top).
If you’re using a free account, you’ll have a limited number of searches per day, so just do as many as you can.
At the end, you’ll have a giant list of proven content that you know your audience will love. This will take some work, but it is one of the most important steps.

Step 4: Get followers or get ignored

Sharing content without any followers is pretty useless.
Without people seeing, reading, and re-sharing the content you post, you’ll never build relationships, trust, or see significant traffic.
Starting from scratch is hard but possible. What you absolutely do not want to do is buy a few thousand fake followers from Fiverr. Not only will it make it impossible to track your results accurately but it will also lead to fewer followers seeing your posts because of the lack of engagement from those fake followers.
For you, as for most networks, the most effective way to get followers at first is to simply follow as many of your target users as possible. A decent percentage of these will follow you back.
As your follower count grows, you can slow down on following other people as the exposure from the content you share will start to earn you significant follower growth and traffic.
I’ve assembled some of the best resources on getting followers on each major network so you can plan your strategy to get your first followers.
Get followers on Twitter:
Facebook is largely a pay-to-play site now. While it’s not extremely expensive, you need a few dollars a day to run Facebook ads.
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Regardless, here are some great resources that will help you get more followers (page likes) on Facebook:
Get more followers on LinkedIn:
Get more followers on Pinterest:
Get more followers on Google+:
Get more followers on Instagram:

Step 5: Diminishing returns and the optimal frequency to post

Now you’re starting to accumulate some followers who are interacting with the content you’re posting—nice.
You’ll notice that you might get a few clicks every time you share something (depending on the network). Then a lightbulb goes off in your head: “If I shared twice as many posts, I would get twice as much traffic.”
To a certain point, you’re absolutely correct. But what if you shared so much content that you were taking up most of your followers’ feeds? They’ll think you’re a spammer and unfollow you, and you might even get reported.
Clearly, when you share too much, you hit a point of diminishing returns.
As with most things, you will have to test the frequency of posting to optimize it for your business. Depending on the audience, you might need to share more or less.
For now, I’ll walk you through best practices for each major network.
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1. Facebook: The Facebook algorithm has gone through significant changes in the past few years. Now, readers have more and more content in their feeds that moves faster than ever, which means that you can typically get away with posting more often.
Hubspot analyzed the Facebook sharing data of their customers and found that the ideal frequency depends on the size of the Facebook page’s following.
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It turns out that the smaller your page is, the faster you see diminishing returns. The ideal posting rate for a small page (1-200 followers) appears to be 16-30 posts per month, or about once every day or two.
Remember, the graph above shows click rate, so the overall number of clicks will likely be higher even though the click rate declines.
The data shows similar results for medium-sized pages, but for large pages with over 10,000 followers, you should post at least 31 times per month, which works out to once or twice per day.
2. Twitter: While feeds move fairly quickly on most social networks, Twitter is a different beast altogether. Within hours, your post will be buried beneath hundreds of others.
Peter Bray found that nearly all retweets occur within the first hour of a tweet being made.
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It’s logical to deduce that most clicks and comments also occur within the same period. And because tweets have such a short lifespan, you need to post more often.
To start with, post between 5 and 20 times per day. I’d recommend sticking to the lower end for now as it is more sustainable.
To determine when you should post, use a tool like followerwonk.
Start by signing in with your Twitter account. Then go to the Analyze tab and enter your username:
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After you submit the name, scroll down, and you’ll find a graph that shows you when your followers are mostly online:
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Again, though, you want to test which times work best for you. It’s possible that the times when fewer people are online are best because fewer other tweets will be shared. Always test.
3. LinkedIn: LinkedIn’s own sophisticated guide for marketing revealed that the ideal frequency to post is about 20 times per month, or once per day. But again, test this as it will vary.

Step 6: How to automate for success

Let’s say you find out that the best time to post is at 3 a.m. Are you really going to stay up until then just to send out a tweet? That would be ridiculous.
Even if you were that committed, it won’t take long until you forget or just fall asleep early. Like I said at the beginning, the one key to success with social media is consistency.
The easiest way to be consistent is to use tools (many of which are free) to schedule your posts.
Before I tell you how to automate posts on each network, I want to make something clear: this is not a license to spam your followers.
Just because you can post 100 times a day, doesn’t mean you should. It also doesn’t mean you should share the same message over and over again.
Automate Twitter with Buffer: There are other alternatives such as Hootsuite, but Buffer seems to update its feature set on a more regular basis and has a few other important features we’ll go over soon.
With Buffer, you start by creating a sharing schedule. Click on “Schedule” once logged in.
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You can click on the days to select or deselect them. You can also change the number of times per day you post as well as posting times.
Next, click on “Content” on the top menu. You can see all of your queued tweets that will be posted at the scheduled times.
In addition, if you click in the box “what do you want to share?”, it will expand and allow you to write a new tweet. Once you click “Add to Queue,” it will be added to the end.
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Automate Facebook, LinkedIn, and Pinterest with Buffer: You can automate these networks in exactly the same way as you did Twitter. You create a separate schedule for each network. When you create a status to share, you can add it to any combination of networks that you’d like all at once.
To switch between the profiles (to set the individual schedules), you’ll just have to select the page from the menu on the left after connecting your page to Buffer:
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With Pinterest, however, you will need to switch to a paid account (pretty cheap). There is a 7-day free trial available.
There are other tools for automating Pinterest, but none of the free tools are worth your time. Additionally, Buffer is an official partner of Pinterest.
If you’re looking for a free option, I recommend Viralwoot, but it’s very limited in comparison.
Automate Google+: Unfortunately, on Google+, you can automate only pages with Buffer, not personal profiles. This is because no third-party tool can use the personal Google+ API—it’s a pain.
The best alternative is to use Friends+Me. Once you register and connect your account, you will have to install a Google Chrome plugin. When you click the icon, it will bring up a new tab that looks very similar to the Buffer UI:
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Write your post as you would normally, and click “Add to Queue.” Once you’re done adding however many posts you’d like, go to the main dashboard (not the plugin), and click “Schedule” in the side menu:
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The rest will look very similar to Buffer. Just add whichever times you’d like, and you are set.

Step 7: Drive more traffic for your posts on social media than ever before

Your strategy is almost complete.
You’re sharing tons of great content, building up followers, and maximizing your post exposure.
Now, it’s finally time to think about what you’re getting out of it.
You’ll typically share one of your own posts every 4-10 posts. Depending on the channel you focus on, this could be every day or even every 10 days.
If you’re focusing on creating truly great data-driven posts, there’s a good chance that you won’t have enough of your own content to share—that is if you share it only once when you first publish it.
To maximize your traffic, you should be sharing old posts as well as new posts while maintaining your ratio of promotional to non-promotional shares. This is the easiest way todouble, or even triple, your traffic.
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At the same time, don’t share the same post three times in a row; that’d be silly. Share it every once in a while. For example, here’s what posting across different networks could look like:
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There’s one more key to maximizing your traffic: don’t duplicate descriptions. If you do, you’re far more likely to be marked as a spammer or ignored.
If I was sharing this post on Twitter, for example, I would write several different descriptions:
  • Want to create an effective social media strategy? Here’s how: [url]
  • I was able to drive over 8,000 visits in a month with this social media strategy: [url]
  • Learn step-by-step how to properly utilize social media – [url]
  • Find out if your social media traffic strategy needs an upgrade: [url]
Get the picture?
One tip to explode your traffic: so far we’ve focused on building an audience and getting it to visit your website. But there are two types of users on social media platforms: regular readers (your audience) and influencers.
Influencers may actively use a particular social network, but most do not. They use it as a way to support their businesses, just like you and I do. They also have the largest followings, which could mean more followers and traffic for you.
How do you get them to expose you to their audiences? After I publish every article, I reach out to anyone mentioned in my post to let them know about it as well as to encourage them to share the post with their audience (I’ve written about this before).
Here’s a basic template:
Subject: I mentioned [insert their site name] in my latest post
Hey [insert their name],
I just wanted to let you know I am a huge fan of your work. I like it so much that I actually linked to [insert their website] within my latest blog post.
[Insert your blog post URL]
I would be honored if you checked it out. And if you love it, feel free to share it on the social web.
Your fan,
[Insert your name]
Not everyone will share your post, but a decent number will. The best part is that since they are usually in the same niche, they typically focus on the same social channels.

Step 8: Track results or fail (don’t skip this!)

Your strategy is basically complete except for this last step.
It’s not that difficult, but it can make or break your success.
No one, other than by sheer luck, is able to get everything right on their first try.
If you don’t track results, you can’t see what is or isn’t working, and you can’t improve your strategy.

Step 1 – Record all your shares in a spreadsheet:

You need to see which posts are attracting the most clicks and engagement and which ones are not. Over time, you will learn how to write descriptions that get the most clicks for your posts.
To get stats such as clicks, impressions, and shares, head back to Buffer. Click on the “Analytics” tab at the top, and make sure you’re on whichever network you want to start with. You’ll get to see each post you made as well as its stats:
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Record them in your spreadsheet, or click “export” on the analytics page if you have a paid account.
Every once in a while, look at these numbers (graph them). They should be going up slowly but steadily over time.

Step 2 – Analyze overall traffic in Google Analytics (GA):

Understanding which posts do well on your main social channels is a good start, but you need to make sure that you’re effectively pushing traffic to your website.
Sometimes, your followers (or friends of your followers) will come to a post on your site and share it. If you’re just looking at Buffer, you’ll miss this traffic.
Start by looking at overall traffic—this is most important. In GA, navigate to “Traffic Sources > Sources > Referrals.” This will show you how much traffic you’re getting from individual networks:
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This alone will tell you if your traffic is increasing over time or if you need to figure out why it isn’t.
In addition, you can often find out where that traffic is coming from by adding a secondary dimension of “referral path.” The referral path refers to the text that comes after the main domain.
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On some networks, you’ll be able to see what post sent the traffic easily. On some, notably Twitter, you just get a jumbled up referral that isn’t very useful. A plugin called Campalyst used to be able to convert this data into the actual tweet, but it is no longer available.
When you can, you want to look at the posts that sent the most traffic (that aren’t yours) and build relationships with whomever posted it. You have a good chance of getting significant recurring traffic.
Finally, if you have a business plan on Buffer, you can integrate Buffer statistics into GA.
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Conclusion

After reading all of that, do you really think you could just play around with social media and generate as much traffic as a serious business can?
No way.
A solid social media strategy is not for the light of heart. It will take you several hours to build your first plan.
The next part is execution, which is even harder. You need to commit to following your strategy for months until you start seeing any real results, which still won’t be that impressive.
Trust me though, if you keep at it for a year or two, you will start seeing some great results. Right now, you are investing your time and resources so that you can get those results. Keep that in mind in the months ahead.
Before you do that, tell me how getting traffic from social media is working for you right now. Leave me a comment below, and let me know how you’ll be revising or creating your social strategy.